Operations Associate - System Administrator

Job Summary

To support post-sales operations, the full-time Operations Associate - System Administrator will execute system enhancements, resolve process issues, and generate insightful reports remotely, significantly impacting customer experience and operational efficiency.

Key responsibilities

• Manage and implement system enhancements and process adjustments to support customer experience teams
• Design and configure reports and dashboards in Salesforce to visualize operational metrics
• Utilize AI tools to inform troubleshooting strategies and guide system configuration requests

Required qualifications

• Experience with Salesforce, including custom objects and APEX code
• Salesforce Administrator and/or Developer certifications
• Ability to manage multiple concurrent requests for system enhancements and bug fixes
• Demonstrated experience integrating AI tools into platform administration tasks
• Strong communication skills for conveying technical information to diverse audiences