Operations Case Manager

Job Summary

Supporting Thrivent's field staff in a full-time remote capacity, the Operations Case Manager will manage Life and Health new business cases, ensuring accuracy, timeliness, and a client-centric experience while cultivating relationships and driving continuous improvement.

Key responsibilities

• Serve as a dedicated point of contact for communication regarding Life and Health applications, leveraging subject matter expertise
• Manage the life cycle of applications, prioritizing workload and ensuring compliance with service standards
• Provide regular updates on critical cases to various stakeholders and actively contribute to process improvement initiatives

Required qualifications

• College Degree or equivalent work experience
• 2+ years of experience in the financial services industry, preferably in life and health insurance, sales, or customer service
• Strong performance history with demonstrated success in previous roles
• Ability to influence without authority and drive results independently
• Proven organizational and prioritization skills in a dynamic environment