Operations Coach - Debit Fraud

Job Summary

A company is looking for a Senior Associate, Operations Coach for the Debit and ATM Fraud Strategy team.

Key Responsibilities

• Manage a team of investigators, providing coaching and overseeing performance metrics
• Act as the primary point of contact for flash fraud events, coordinating communication and mitigation actions
• Recommend and implement process improvements to enhance team efficiency and performance

Required Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of experience in Fraud
• At least 1 year of coaching, mentoring, or people leadership experience
• At least 3 years of experience in the financial industry
• At least 2 years of experience using Google Suite or Microsoft Office