Operations Coordinator

Job Summary

A company is looking for an Operations Coordinator to deliver outstanding customer service to clients.

Key Responsibilities

• Provide professional and accurate communication to all customers
• Collaborate with team members and manage ticket escalations
• Coordinate resources and assist clients with low impact technical issues

Required Qualifications

• 1-2 years in a Customer Service role
• Experience with incident response and customer service
• 1+ years of experience with ConnectWise or other PSA preferred
• Ability to navigate and understand MS Office products
• Understanding of technology terms and their impact on business operations