Operations Coordinator

Location: Remote

Compensation: Salary

Staff Reviewed: Fri, Apr 26, 2024

This job expires in: 0 days

Job Category: Administrative

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for an Operations Coordinator.

Key Responsibilities:

Assist Account Management with operational insights
Liaise with clients, Regional Account Management, and other departments on operational issues
Handle customer feedback, escalations, and provide solutions

Required Qualifications:

Previous experience in a similar operations role within a TMC
Knowledge of SLAs, call center technology, and call center statistics within a TMC
Experience with reservation systems, online booking tools, ticketing, and fare construction
Strong relationship management and influencing skills
Result-oriented with the ability to work under pressure and tight timelines

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