Operations Coordinator
Job Summary
A company is looking for an Operations Coordinator II to support dispatching jobs and troubleshooting field issues.
Key Responsibilities
- Route and manage live field service jobs to kiosks for timely and quality performance
- Monitor ongoing service performance of kiosks and collaborate with service professionals and customer support to resolve issues
- Remotely troubleshoot hardware issues related to kiosks
Required Qualifications
- Basic understanding of kiosk operations
- Experience in a high call volume position
- Familiarity with tools such as Jira, Twilio, and Google Suite is a plus
- Collaborative attitude towards improving quality and efficiency
- Ability to manage multiple tasks effectively
COMPLETE JOB DESCRIPTION
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Company Overview
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