Operations Coordinator

Job Summary

A company is looking for an Operations Coordinator to provide operational support and enhance partner experiences.

Key Responsibilities

• Act as the primary operations point of contact for partners, providing high-touch support and resolving inquiries
• Troubleshoot complex issues, identify trends, and communicate feedback to cross-functional teams
• Improve support workflows, develop product specialization, and train new employees on processes and tools

Required Qualifications

• 2+ years of experience in operations, customer support, technical support, or account/partner management
• Expertise in issue resolution with a strong track record of delivering effective solutions
• Experience using Excel and/or basic data and insights tools
• Adept at navigating complex and ambiguous situations
• Fluency in English in a business environment