Operations Coordinator

Job Summary

A company is looking for an Operations Coordinator for Day, Evening, or Overnight shifts.

Key Responsibilities

• Ensure timely and accurate caregiver scheduling to meet client needs, especially during same-day changes or emergencies
• Serve as the first point of contact for urgent client and family needs, providing clear updates and empathetic support
• Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies

Qualifications

• Minimum of 3+ years of customer service experience in a high-volume or high-pressure environment
• Minimum of 6+ months in a complex client, patient management, or demanding service role
• Experience in healthcare or related fields preferred
• High comfort level navigating multiple systems and technology platforms
• Ability to work at least one weekend day per week; flexibility in scheduling preferred