Operations Coordinator

Job Summary

A company is looking for an Operations Coordinator to provide operational support for partner experiences.

Key Responsibilities

• Act as the primary operations point of contact for partners, providing high-touch support
• Troubleshoot complex issues, communicate trends, and operationalize processes to enhance partner experience
• Improve support workflows, develop product specialization, and train new employees on standard processes

Required Qualifications

• 2+ years of experience in operations, customer support, technical support, or account/partner management
• Expertise in issue resolution and navigating complex tickets
• Experience using Excel and/or basic data & insights tools
• Proactive, adaptable, and able to handle ambiguous situations
• Fluency in English in a business environment