Operations Coordinator

Job Summary

A company is looking for an Operations Coordinator to deliver outstanding customer service to clients.

Key Responsibilities:

• Provide professional and accurate communication to all customers
• Collaborate with team members and manage ticket escalations effectively
• Coordinate resources and assist clients with low-impact technical issues

Required Qualifications:

• 1-2 years in a Customer Service role
• Experience with incident response and customer service communication
• 1+ years of experience with ConnectWise or other PSA tools preferred
• Ability to navigate MS Office products and understand technology terms
• Familiarity with basic computer/display issue resolution