Operations Coordinator

Job Summary

A company is looking for an Operations Coordinator to deliver outstanding customer service to clients.

Key Responsibilities:

• Provide professional and accurate communication to customers
• Collaborate with team members and manage ticket prioritization and escalation
• Assist clients with low impact technical issues and coordinate resources for maximum utilization

Required Qualifications:

• 1-2 years of experience in a Customer Service role
• Experience with incident response and customer service communication
• 1+ years of experience with ConnectWise or similar PSA tools preferred
• Ability to navigate MS Office products and understand technology terms
• Basic understanding of technology and its impact on business operations