Operations Coordinator

Job Summary

To support efficient fulfillment center operations, the remote FC Operations Coordinator - Platform Services will manage task intake, track work queues, maintain operational reporting, and ensure timely resolution of issues in a contract role.

Key responsibilities

• Own daily coordination and follow-through of FC Problem Solver tasks, ensuring clear ownership and resolution status
• Manage the intake and ticketing workflow by prioritizing requests and documenting action plans for unresolved items
• Build and maintain reporting for operational visibility, tracking recurring issues and overall performance of FC Problem Solvers

Required qualifications

• Demonstrated experience in task tracking or project coordination within a fast-paced operational environment
• Proficiency with workflow and task management tools such as ticketing systems
• Strong written communication skills for status updates and reporting to multiple stakeholders
• Ability to manage and prioritize a high-volume queue of operational tasks effectively
• Experience in e-commerce or fulfillment center operations, with proficiency in Excel or Google Sheets preferred