Operations Coordinator

Job Summary

To support effective operations for assigned MGAs, the remote Operations Coordinator will oversee service delivery, act as a subject matter expert, and liaise with third-party service providers while focusing on performance and continuous improvement.

Key responsibilities

• Act as the subject matter expert for operational services, providing guidance and support for day-to-day activities
• Serve as the primary liaison between the MGA and third-party service providers to ensure smooth operational delivery
• Manage credit control and reconciliation activities, including cash allocations and issuing statements of account

Required qualifications

• 5 years of progressive experience in the insurance industry, preferably with an Insurance Company or MGA
• Client-facing experience is necessary
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUP
• Experience with policy administration systems and knowledge of underwriting, claims, and renewal workflows
• Ability to work collaboratively with various stakeholders and manage own workload effectively