Operations Coordinator

Job Summary

To support a growing Service Operations team, the remote Operations Coordinator will manage customer inquiries, resolve operational issues, and ensure a seamless customer experience while working flexible hours, including nights and weekends.

Key Responsibilities

• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service
• Respond to incoming phone calls and emails from transportation providers, addressing questions and resolving operational issues
• Source, negotiate, and secure last-minute transportation providers to maintain service commitments

Required Qualifications

• 2+ years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus
• Strong organizational skills and the ability to multitask effectively
• A customer-focused mindset with a commitment to delivering exceptional service
• Willingness to adapt to changing priorities and learn new systems or processes