Operations Data Analyst

Job Summary

A company is looking for an Operations Data Analyst to drive operational excellence across Customer Experience and Business Operations teams.

Key Responsibilities

• Analyze customer service interactions and operational workflows to identify improvement opportunities
• Develop and maintain dashboards and reporting tools for key operational and customer service KPIs
• Provide data-driven insights to support strategic decision-making and operational scaling

Required Qualifications

• Bachelor's degree in Analytics, Business, Economics, Statistics, or a related field
• 2+ years of experience in a Data Analyst or similar analytics role
• Proficient in SQL for querying and analyzing large datasets
• Hands-on experience with data visualization tools like Tableau or Power BI
• Familiarity with customer service platforms and understanding of operational workflows