Operations Director

Job Summary

A company is looking for an Operations Director to support and scale core functions within Customer Operations.

Key Responsibilities

• Lead operational strategy and execution within Customer Operations
• Oversee day-to-day support operations, ensuring efficient workflows and strong performance
• Build and develop high-performing teams with clear responsibilities and accountability

Required Qualifications

• Minimum of 8 years of experience in operations leadership within customer support or service environments
• Ability to operate effectively across multiple operational functions with strong systems thinking
• Proven track record of precise, data-driven decision-making
• Experience leading teams in fast-paced or high-growth settings
• Strong understanding of operational tools, analytics, and automation