Operations Enablement Leader

Job Summary

Driving scalable and compliant servicing experiences, the full-time remote Operations Enablement Leader will define and execute strategies to enhance operational readiness while managing cross-functional initiatives aligned with strategic priorities.

Key responsibilities

• Lead complex cross-functional programs ensuring alignment with servicing strategy and business priorities
• Define and execute servicing strategies by developing program roadmaps and tracking progress against KPIs
• Drive enterprise-wide improvements using Lean Six Sigma and change management methodologies to enhance efficiency and customer satisfaction

Required qualifications

• 5+ years of experience in program management or product operations, preferably in large-scale operations
• Proven track record of delivering measurable impact in efficiency, compliance, and customer experience
• Expertise in Lean Six Sigma and change management (Black Belt, PMP, or Prosci certification preferred)
• Experience in knowledge management and training implementation using platforms like Salesforce or LMS
• Strong background in regulated industries such as financial services or fintech