Operations Engineer

Job Summary

Providing technical support for end users and enterprise applications, the full-time Operations Engineer will troubleshoot hardware and software issues, manage device lifecycle activities, and contribute to technology projects, with the possibility of remote work arrangements.

Key responsibilities

• Deliver professional technical support via various communication channels and troubleshoot incidents related to hardware, software, and applications
• Maintain accurate records in the ticketing system and support endpoint deployment and lifecycle management tasks
• Participate in technology projects and operational improvement initiatives while following established security policies and procedures

Required qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent experience
• 1-4 years of experience supporting enterprise technology environments
• Experience with Microsoft 365, Windows 11, and endpoint management platforms
• Familiarity with enterprise security, identity, and systems administration concepts
• Ability to create and maintain technical documentation and knowledge base articles