Operations Lead

Job Summary

To support operational excellence, the fully remote Opal Operations Lead will manage day-to-day platform administration, facilitate user engagement, and advocate for user needs while ensuring strong adoption and governance of the Opal planning and collaboration platform.

Key Responsibilities:

• Serve as the primary support contact for all client teams regarding Opal inquiries and requests
• Conduct discovery conversations to assess user needs and translate them into actionable Opal use cases
• Enforce governance policies and manage the intake and processing of Opal-related requests

Required Qualifications:

• 2+ years of program management experience, particularly in tool implementation or marketing operations
• Bachelor's degree in business, marketing, or a related field
• Experience in agile, matrixed environments
• Proven ability to conduct needs assessments and develop actionable recommendations
• Strong background in building cross-functional partnerships with internal teams and external vendors