Operations Lead, Adult Outpatient Services

Job Summary

To drive operational excellence for customer-specific programs, the full-time Operations Lead, Adult Outpatient Services will manage customer-facing operations, oversee provider recruitment processes, and develop scalable management practices in a remote setting.

Key responsibilities:

• Lead customer-facing operations, serving as the primary contact for program delivery and client relationship management
• Drive program growth by partnering with recruitment teams to scale provider networks and manage onboarding processes
• Develop and implement scalable operational processes to enhance efficiency and address complex challenges across customer accounts

Required qualifications:

• 5+ years of experience in customer success operations, account management, or program management in healthcare or technology
• Proven ability to manage complex customer accounts and drive customer satisfaction
• Experience designing and implementing scalable operational processes for increased volume and complexity
• Strong project management skills with a track record of leading cross-functional initiatives
• Data-driven mindset with familiarity in analyzing data to inform decisions and optimize operational workflows