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Operations & Maintenance Engineer

Location: Remote
Compensation: To Be Discussed
Reviewed: Thu, Jul 23, 2026
This job expires in: 27 days

Job Summary

Providing operational support for the IRS Enterprise API Gateway production environment, the full-time Operations & Maintenance Engineer will ensure high availability and rapid incident response while managing ServiceNow incidents and supporting 24x7 operational activities in a hybrid work setting.

Key responsibilities
  • Monitor production API Gateway environments and respond to incidents
  • Support vulnerability remediation, security patch implementation, and disaster recovery testing
  • Create operational dashboards, reports, and documentation while coordinating with cross-functional teams during incident resolution
Required qualifications
  • Bachelor's degree or equivalent experience
  • 5+ years supporting enterprise production systems
  • Experience with ServiceNow and enterprise API Gateway environments
  • Experience monitoring Linux or Windows server environments
  • Strong troubleshooting skills and experience with incident management

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