Operations Manager

Job Summary

A company is looking for an Operations Manager (Training & Quality).

Key Responsibilities

• Manage QA and eLMS tools, conducting quality reviews and providing actionable feedback
• Collaborate with leadership to develop and deploy training modules for the support team
• Measure and report on the quality of support provided to end-users and analyze data for continuous improvement

Required Qualifications

• Proficiency in developing and delivering training in an eLMS format
• Experience analyzing data and gaining actionable insights from reports
• Strong understanding of training and quality best practices
• Extreme organization and results-driven attitude
• Ability to detect gaps in knowledge or performance and escalate issues