Operations Manager

Job Summary

A company is looking for an Operations Manager who will oversee the culture, engagement, and performance of the campaign.

Key Responsibilities

• Coach and develop team leads to efficiently manage associates and meet performance standards
• Develop and maintain a positive employee experience while ensuring client expectations are met
• Guide the team in achieving performance metrics and lead audits for process improvement

Required Qualifications and Education

• High School Diploma required; Bachelor's degree preferred
• 3+ years of experience in a Contact Center Sales Operations Management role preferred
• 3+ years in an Operations Manager/Leadership role required
• Experience managing contact centers with over 200 employees
• Advanced understanding of Contact Center Workforce Management and IT/Telephony systems