Operations Manager

Job Summary

A company is looking for an Operations Manager - Extended Hours, Corporate Ops & Onsites.

Key Responsibilities

• Lead and develop teams of Travel Consultants in a corporate agency call/contact center environment
• Assist with travel reservations and ensure outstanding customer service while balancing client expectations with operational efficiency
• Manage staffing levels for extended hours and onsite teams, and act as a key escalation point for complex travel issues

Required Qualifications

• At least five years of experience in corporate travel
• A minimum of three years in a leadership or managerial role
• Hands-on experience in a corporate travel call/contact center environment
• Familiarity with corporate travel technology platforms
• Ability to work evenings and be flexible with schedule for weekends and holidays