Operations Manager

Job Summary

A company is looking for a Manager, Operations to support daily execution and drive metrics for operational efficiency.

Key Responsibilities

• Drive internal and external execution to achieve performance metrics and conduct regular audits
• Define, monitor, and enhance key performance indicators while developing strategies for process optimization
• Provide coaching and mentoring to direct reports and collaborate with cross-functional teams for change management

Required Qualifications

• 3+ years of experience in contact center leadership or relevant operations
• 4+ years of leadership experience in a metrics-driven environment
• 4+ years of experience in operational process improvement projects
• Proven track record of managing vendor performance and standards
• Demonstrated ability to adapt to changing business needs and manage resources effectively