Operations Manager

Location: Remote

Compensation: Salary

Reviewed: Thu, Feb 26, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Executive Level

Job Summary

A company is looking for a Customer Operations & Clinical Support Manager to lead and enhance customer support operations.

Key Responsibilities

Design and evolve customer support offerings and operational frameworks
Oversee day-to-day member support operations and monitor relevant KPIs
Leverage data analytics to optimize performance and support AI-driven automation

Required Qualifications

10+ years of experience in operations, customer support, or service delivery leadership
Proven experience in building and scaling support functions
Strong background in data analytics and performance reporting
Experience in workforce management and scheduling systems
Vendor management experience

COMPLETE JOB DESCRIPTION

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