Operations Manager

Job Summary

A company is looking for an Operations Manager to lead and develop travel agency operational services.

Key Responsibilities

• Monitor individual and team performance goals under the Director of Operations
• Provide coaching and constructive feedback to travel consultants based on performance
• Oversee and improve current work processes, ensuring company objectives are met

Required Qualifications

• High school diploma or GED with three to five years of related experience
• Proactive approach to systems and processes
• Ability to identify and correct issues before they escalate
• Focus on process improvement and key performance indicators
• Positive role model and capable of making sound judgments