Operations Manager

Job Summary

A company is looking for an Operations Manager (USA).

Key Responsibilities

• Manage contact center operations and ensure achievement of service levels and financial targets
• Maintain effective client relations and translate client requirements into actionable plans
• Oversee performance monitoring and ensure adherence to company policies and standards

Required Qualifications

• 3 to 5 years of managerial experience, preferably in call center operations or customer service
• Expertise in financial management and call center operations
• Proficiency in MS Office applications and call center-specific software
• Strong leadership and project management skills
• Availability to work weekends and travel as needed