Operations Manager

Job Summary

A company is looking for an Operations Manager who will oversee the culture, engagement, and performance of the campaign while managing and developing direct reports.

Key Responsibilities

• Coach and develop team leads to enhance team efficiency and meet performance standards
• Collaborate with Client Services and Operations Director to achieve client and organizational objectives
• Lead audits and process improvements to enhance business operations and employee experience

Required Qualifications, Training, and Education

• High School Diploma required; Bachelor's degree preferred
• 3+ years in a Contact Center Sales Operations Management role preferred
• 3+ years in an Operations Manager/Leadership role required
• Experience managing contact centers with over 200 employees
• Proficient in Microsoft Project, Outlook, and Office (Word, Excel, PowerPoint)