Operations Manager

Job Summary

A company is looking for an Operations Manager (Remote) to oversee IT Service Desk and infrastructure operations.

Key Responsibilities

• Oversee daily IT Service Desk and Production Support System activities to ensure high-quality technical support
• Manage IT ticketing system performance, including SLA adherence and metric reporting
• Gather and translate stakeholder requirements into effective policies and operational guidance

Required Qualifications

• Bachelor's degree with 8-12 years of relevant experience or equivalent experience
• Experience in managing IT Service Desk operations and ticketing systems
• Proficiency in Jira administration and workflow configuration
• Ability to analyze service desk systems for incident and problem management
• Experience in preparing and presenting reports to leadership