Operations Manager

Job Summary

A company is looking for an Operations Manager in Customer Support.

Key Responsibilities

• Own the end-to-end performance of the customer support division, focusing on key metrics like first response time and issue resolution
• Coach and develop a team of managers to build an autonomous leadership structure
• Monitor daily operations and intervene proactively to prevent backlog issues

Required Qualifications

• 3-6 years of experience in high-growth operations, with at least 2 years in a leadership role managing large teams (30+ people)
• Proven ability to improve key performance metrics through structural changes
• Strong analytical skills with the ability to diagnose issues using data
• Experience in coaching and developing team members
• Familiarity with digital marketplaces, e-commerce, or gaming industries is preferred