Operations Manager

Job Summary

A company is looking for an Operations Manager for their Customer, Value and Trust (CVT) team.

Key Responsibilities

• Build and manage operational processes across the CVT team in partnership with functional leads
• Identify and eliminate process bottlenecks throughout the customer lifecycle
• Own dashboards and reporting cadences for team performance and customer outcomes

Required Qualifications

• 4+ years of experience in operations, program management, or a related field, ideally in SaaS or cybersecurity
• Strong analytical skills with the ability to work with data and translate insights into actions
• Excellent project management and organizational skills
• Genuine curiosity about AI and its impact on business operations
• Experience managing operational tools, including CRM and project management systems