Operations Manager

Job Summary

A company is looking for an Operations Manager responsible for overseeing campaign culture, engagement, and performance.

Key Responsibilities

• Develop and maintain an understanding of client expectations and customer needs
• Guide the team to achieve performance metrics and recommend corrective actions
• Partner with Human Resources to manage staffing, goal setting, and employee development

Required Qualifications

• High School Diploma required; Bachelor's degree preferred
• 3+ years in a Contact Center Operations Management role preferred
• 3+ years in an Operations Manager/Leadership role required
• Experience managing contact centers with over 200 employees
• Advanced understanding of Contact Center Workforce Management and IT/Telephony systems