Operations Manager

Job Summary

Managing day-to-day operations remotely, the full-time Operations Manager will oversee a team of frontline supervisors and staff, ensuring high standards of service delivery while tracking Key Performance Indicators and fostering team engagement.

Key responsibilities

• Manage team performance and maintain communication with external partner points of contact
• Contribute to hiring, onboarding, training, and quality control initiatives while fostering a quality-focused team culture
• Evaluate team engagement and wellbeing, addressing personnel issues and implementing development programs

Required qualifications

• 2+ years of experience as a support Team Lead or in a similar role
• Advanced proficiency in G-Suite and MS Office
• Experience in managing and mentoring other people managers
• Strong ability to detect and mitigate team and employee risks
• Proven track record of building positive relationships with employees and partners