Operations Manager

Job Summary

To enhance survey operations and customer engagement initiatives, the full-time remote Operations Manager will oversee survey onboarding, manage customer communications, and support operational reporting while coordinating system integrations.

Key Responsibilities

• Coordinate and manage survey onboarding, setup, and rollover activities to ensure accurate and timely program launches
• Support CRM-driven customer engagement initiatives and improve respondent experiences across communication channels
• Develop and maintain operational reports and performance metrics to analyze trends and recommend improvements

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Operations Management, or a related field, or equivalent professional experience
• 5+ years of experience supporting business operations, CRM platforms, and survey management programs
• Experience managing complex business processes and cross-functional projects
• Strong analytical skills with experience in creating reports and operational metrics
• Familiarity with Agile or fast-paced operational environments