Operations Manager

Job Summary

To support team performance and leadership development, the full-time remote Operations Manager will lead quarterly role expectation definitions, facilitate leadership training, and develop KPI reports to track progress against program goals.

Key responsibilities

• Define and communicate role expectations for all positions under management on a quarterly basis
• Facilitate leadership training for new leaders and conduct weekly coaching sessions with direct report leaders
• Develop and maintain KPI reports to monitor production and supervisory team performance

Required qualifications

• Bachelor's degree in any field
• Minimum of 4 years of leadership and people management experience
• At least 5 years of experience in the BPO industry
• Minimum of 3 years of experience as an Operations Manager
• Proven track record in managing Healthcare or Health Insurance lines of business