Operations Manager

Job Summary

To enhance customer experience through automation, the full-time Operations Manager will lead CX automation projects, manage performance reporting, and collaborate with cross-functional teams in a remote setting.

Key responsibilities

• Lead end-to-end execution of CX automation projects, ensuring alignment with customer experience goals
• Own reporting on automation performance, identifying trends and translating data into actionable recommendations
• Partner with cross-functional teams to implement new CX initiatives and facilitate clear communication across teams

Required qualifications

• 2+ years in a customer experience or operations role with ownership of projects and cross-functional initiatives
• Hands-on familiarity with customer service automation tools, including LLMs and related technologies
• Proven ability to lead and develop a team, with strong interpersonal and mentoring skills
• Sharp analytical skills with the ability to turn complex data into actionable decisions
• Bachelor's degree in a related field