Operations Manager

Job Summary

To support the management of Business Process Outsourcing operations, the full-time Operations Manager will oversee account management, coordinate program employees, and ensure operational excellence in a remote environment.

Key responsibilities:

• Manage overall account responsibilities and supervise program employees
• Provide guidance to employees and interface with customers and senior management
• Oversee recruitment, onboarding, training, and performance reviews of staff

Required qualifications:

• High School Diploma required; BA/BS preferred
• High level of computer literacy in Microsoft Office, particularly strong Excel skills
• Previous staffing experience preferred
• Customer service or project management background
• Familiarity with SAP and Sales Force preferred