Operations Manager

Job Summary

Managing call center operations remotely, the full-time Operations Manager will oversee project budgets and team tasks while implementing AI solutions and providing leadership to a team responding to inquiries about the Affordable Care Act.

Key responsibilities

• Lead and mentor a remote team of Inquiry Response agents and Healthcare Business Administrators
• Implement AI solutions to enhance call center operations and streamline processes
• Collaborate with client leadership to address operational issues and improve service delivery

Required qualifications

• Bachelor's degree with 5+ years of relevant experience managing call center operations
• Experience with the Centers for Medicare and Medicaid Services and knowledge of the Affordable Care Act
• Proven leadership skills in managing and mentoring teams
• Experience implementing AI solutions in call center environments
• Familiarity with Salesforce and proficiency in Microsoft Office Suite