Operations Manager

Job Summary

To enhance customer experience at scale, the full-time remote Operations Manager will lead automation projects, optimize LLM pipeline outputs, and partner with cross-functional teams to implement new initiatives.

Key responsibilities

• Lead end-to-end execution of customer experience automation projects, ensuring alignment with goals
• Own reporting on automation performance, identifying trends and providing actionable recommendations
• Monitor and optimize LLM pipeline outputs to maintain effectiveness and accuracy in customer interactions

Required qualifications

• 4+ years in a customer experience or operations role with ownership of projects
• 2+ years of hands-on experience with customer service automation tools, including LLMs
• Experience in developing working solutions via vibe coding preferred
• A bachelor's degree in a related field
• Ability to work effectively in a remote environment