Operations Manager

Job Summary

To support operational excellence, the remote Operations Manager will own the lifecycle of operational documentation, lead governance of the company intranet, and enhance knowledge-sharing processes across teams.

Key responsibilities

• Manage the end-to-end lifecycle of operational documentation, ensuring accuracy and accessibility
• Oversee the governance and administration of the company intranet, Vesper, maintaining organized and current content
• Facilitate cross-functional sessions to document workflows and implement process improvements based on analysis of customer feedback and AI interactions

Required qualifications

• Five or more years of experience in operations, knowledge management, or related fields
• Proven track record in leading documentation and knowledge-management initiatives across multiple stakeholders
• Exceptional writing and analytical skills, with the ability to simplify complex workflows
• Experience with content-management platforms and intranets, preferably Vesper or Salesforce Knowledge
• Familiarity with timeshare, hospitality, or ownership-based industries is strongly preferred