Operations Manager, Client Success
Job Summary
Supporting the full Client Success function, the remote Operations Manager, Client Success will manage data, reporting, and operational processes to enhance client-facing programs while collaborating with leadership and cross-functional teams.
Key responsibilities
- Partner with Client Success leadership to implement operational processes and workflows across Coaching and client-facing programs
- Own and improve operational workflows, including scheduling and program delivery structures, while managing end-to-end reporting on client performance
- Analyze client data to identify trends and opportunities, providing insights to inform strategic decisions and improve operational performance
Required qualifications
- Bachelor's degree
- 4+ years of experience in Operations, Analytics, Project Management, or a related role
- Experience with dashboards and analytics tools such as Looker or Tableau
- Strong interest in process improvement and operational efficiency
- Ability to operate independently in a remote, fast-paced environment
Complete Job Description
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