Operations Manager, Customer Support

Job Summary

A company is looking for an Operations Manager, Customer Support.

Key Responsibilities

• Lead and oversee projects from inception through execution, ensuring timely milestone delivery
• Collaborate with cross-functional teams to define project goals, scope, and deliverables
• Manage performance metrics, conduct regular performance analyses, and drive strategic adjustments

Required Qualifications

• 5+ years of experience with Zendesk or similar customer support platforms
• 5+ years of proven experience in operations management, preferably in healthcare or customer support
• Experience implementing AI tools within customer support workflows
• Strong analytical skills with a track record of using data to drive improvements
• Strong organizational skills and ability to manage multiple projects simultaneously