Operations Manager, Default Support

Job Summary

A company is looking for an Operations Manager, Default Support (remote possible).

Key Responsibilities

• Oversee late-stage default mortgage servicing, ensuring compliance and developing process improvements
• Manage quality control, audits, and risk incidents while monitoring trends within the portfolio
• Implement departmental goals and standards, and provide training and development for staff

Required Qualifications

• 5+ years of experience in late-stage default within a Mortgage Servicing Organization
• 5+ years of experience with GSE and GNMA Investors and MI companies
• Strong knowledge of mortgage servicing and applicable documentation
• Experience with MSP, LoanSphere, Yardi (P260), FHA Connection, and Catalyst
• Ability to work independently and manage multiple tasks under pressure