Operations Manager, Mental Health

Job Summary

To support a clinical operations team, the full-time Operations Manager, Mental Health will oversee daily performance, improve workflows, and ensure high-quality service delivery for mental health evaluations in a fast-paced environment.

Key responsibilities

• Manage a clinical operations team of 6+ members focused on mental health evaluations and patient support workflows
• Act as the primary liaison between clinical staff and internal/external stakeholders to ensure smooth operations
• Develop and implement standard operating procedures to enhance efficiency and quality of service delivery

Required qualifications

• 8+ years of experience in operations within a clinical or healthcare setting
• Proven experience managing and developing teams, including oversight of operational or clinical support staff
• Background in case management or clinical coordination preferred
• Strong analytical skills with the ability to interpret data and drive operational improvements
• Excellent project management capabilities with a focus on execution and continuous improvement