Operations Manager, Patient Engagement

Job Summary

A company is looking for an Operations Manager, Patient Engagement.

Key Responsibilities

• Direct and refine patient payment collection processes and manage vendor relationships
• Define and monitor key performance indicators, analyze collection trends, and drive annual collections growth
• Lead and mentor a team of patient collection specialists while overseeing patient communication platforms

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience)
• 5+ years of experience in healthcare revenue cycle operations or medical billing
• 3+ years of leadership experience managing patient collections teams
• Demonstrated success in improving collections performance and vendor oversight
• Proficiency in Microsoft Office tools and experience with medical billing software and EHR systems