Operations Manager, Quality Assurance

Job Summary

A company is looking for an Operations Manager, Training & Quality.

Key Responsibilities

• Manage QA and eLMS tools, and conduct quality reviews with actionable feedback
• Collaborate with leadership to develop and deploy training modules for customer support
• Analyze quality data to drive continuous improvement in support services

Required Qualifications

• Proficiency in developing and delivering training in an eLMS format
• Experience analyzing data and generating actionable insights from reports
• Strong understanding of training and quality best practices
• 2-5 years of experience in designing and executing eLMS training
• Familiarity with privacy and security protocols, preferably in healthcare