Operations Manager Remote

Job Summary

A company is looking for an Operations Manager for a US-based remote position.

Key Responsibilities:

• Lead multiple ancillary projects and drive team performance for exceptional customer survey results
• Manage attendance, team huddles, training, and employee engagement
• Handle workforce scheduling, call queue management, client interaction, and report generation

Required Qualifications:

• 2+ years of team leadership in a contact or service-center environment
• College degree preferred or equivalent experience managing 10+ people
• Experience with CCaaS technology, NICE CxOne highly preferred
• Customer Relationship Management experience (Salesforce or similar)
• Demonstrated experience with post-sales customer retention and churn reduction