Operations Process Management Manager

Job Summary

Leading a team in a full-time remote capacity, the Operations Process Management Manager will manage daily work activities, drive process improvements, and collaborate on system enhancements to optimize operations and meet business objectives.

Key responsibilities

• Manage team members' work activities, ensuring accuracy and timely product delivery while supporting operations
• Analyze workflows and systems for continuous improvement, identifying deficiencies and developing new methods to achieve business goals
• Collaborate with cross-functional teams to implement new systems and process improvements, while overseeing quality assurance and user acceptance testing

Required qualifications

• Bachelor's degree or equivalent experience
• 3+ years leading business or operational teams
• 2+ years facilitating the development and implementation of business initiatives and projects
• Experience with operations policy and claims processes
• Proven ability to lead and communicate effectively across various organizational levels