Operations Quality Assurance Specialist

Job Summary

Analyzing and reviewing first line monitoring for Payment Operations and Service Operations, the full-time Operations Quality Assurance Specialist will ensure compliance with federal regulations, conduct audits, and maintain internal controls while working on-site.

Key responsibilities

• Review statistical samples of Payment and Service Operations processes to ensure timely and quality assessments
• Monitor Service Operations calls for customer service quality and adherence to documentation practices
• Assist in updating quality assurance policies and procedures in line with regulatory changes

Required qualifications

• Bachelor's degree in business, finance, or equivalent work experience preferred
• Three or more years of experience in credit and financial analysis within a financial institution
• Proficiency in Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, and SharePoint
• Strong knowledge of compliance and credit union regulations and practices
• Ability to multi-task effectively and meet deadlines with limited supervision